MOST COMMON QUESTIONS

Classes

Online learning is an easy and effective way to learn any language or topic. The only requirements are your motivation, internet connection (high speed) and a digital device (laptop, tablet or smartphone).

Videoconference platforms are friendly-user and free: Zoom, Skype, Zhumu or WeChat. Your teacher will guide you in whole process, just enjoy it.

Every class is different and tailored to the interests, needs and learning style of the student.  Our digital resources are created by professional educators.

Classes are schedule in advance. Students will receive a remainder 1 day before of the class.

For more information about how the online classes works, please click here or email us (hola@youspeakspanish.com).

You Speak Spanish has three main pillars of learning:

  • We follow the “Common European Framework of Reference for Languages” (CEFR) that is the European reference for learning a language. It gives us a guide about what a learner can do in reading, listening, speaking and writing. 
  • Learning a language is more than words, evolves the knowledge of the culture and traditions. We include culture sections to show students the Hispanic culture essence.
  • Everyday topics and real situations.

 

All classes are customised. Tell us your needs and we will prepare your learning program accurately.

 

Classes are 100 % in Spanish. It can be a punctual use of English  (and easy words in Chinese) if needed. This is a good opportunity to practice two foreign languages.

If the student wants to cancel or reschedule a session please contact You Speak Spanish up to 24 hours in advance with no charge. The student doesn’t lose a class and the teacher can organize her/his schedule. It’s a win-win. 

Remember: within 24 hours regular fees will apply since the teacher will have reserved that time for the student.

If the student wants to cancel or reschedule a session please contact You Speak Spanish up to 24 hours in advance with no charge. The student doesn’t lose a class and the teacher can organize her/his schedule. It’s a win-win. Remember: within 24 hours regular fees will apply since the teacher will have reserved that time for the student.

Please, let the teacher know if the student will not be able to attend the class, even if it is 1 hour before. Doing that, the teacher will not be worried about it. If the student has not notified 24 hours in advance, the class will be given.

While rare, occasionally the teacher has to cancel a session. The teacher would let the student know immediately and You Speak Spanish would offer the student to reschedule the class.  

Payment

Class packages are to be paid for in advance. For your security, you will receive a confirmation with all the details of your purchase before you make any payment. 

We have different payment alternatives  to make your life easier: credit or debit card, wire transfer with transferwise(fees are not included). We also accept Payoneer (www.payoneer.com).

All are the most common and secure payment gateways for online shopping.

Packages have a maximum duration of 8 months from the date of purchase.

Safety and Privacy

Nowadays it is essential to know who is behind the screen to make sure the positive impact on the student. I completely agree. Through this website,  You Speak Spanish pretends to exemplify full transparency. You Speak Spanish puts at your disposal the copy of the academic certificates and the certificate of non-criminal record of its creator and teacher, Bibiana Fuentes Mendez.

Don’t hesitate to contact You Speak Spanish if you have any question. Just drop a line anytime and we will respond to you as soon as possible.

This is a safe and reliable space, the privacy and personal data of the users is respected. You Speak Spanish never request personal information unless it is really necessary to provide with the services that is required. You Speak Spanish never shares personal information about the users with anyone, except there is an express authorisation. For more information, please read our privacy policy

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